Privacy Policy and Data Usage Rules

Information that allows you to identify the user, or information relating to an identifiable person. For example, first name, last name, company name, job title, postal address, phone number, and email address. By providing us or our providers with personal information about another person, you represent that you have the authority to share that information and consent to its use in accordance with the provisions of this T&C.

Payment details

All automatic payments that you can make through your personal account are processed on the side of payment systems. We do not store your payment details, but we do have access to information held by the payment processor. This information does not include your credit card number and passwords to your accounts. It serves solely to identify the source of payment in the system and is used solely to verify the receipt of funds in our accounts.

IP address

This is a unique network address that your ISP uses to access the Internet. Each time you access the site, the IP address, time of visit, and pages viewed are automatically recognized and logged in our server logs. Fixing an IP address is a common practice for many websites, apps, and other services. We use IP addresses for statistical processing of site usage data, diagnosing server problems, and identifying regions visited.

Cookies and other data tracking

In order to develop, personalize and improve our services, we automatically collect certain data and store it in logs. Also, when you visit our pages, we may automatically collect some data from your devices. This information may include IP addresses, browser type, OS, source of referral to our site (URL), date and time. To collect this information, we use Cookies: data that allows our web services to identify you. We store information collected through cookies, logs, to reflect your preferences and interests. We may also collect information about how you use our services and resources, their functionality, the frequency of your visits and interactions.

Data about the use of our services

To maintain the quality of the services provided, monitor the health of systems, develop new services and functionality, protect our services and customers, provide technical support, we keep records of resource usage: memory, processor load, data storage usage, and other indicators.

We may also receive your data that is in the public domain from third parties and link it to data that we already have.

The purpose of collecting or recording data in each of the forms provided for this will be clear from the context of the form placement page and / or explained further in the form itself.

• respond to and process inquiries from our users, including sending documents, information about our products and services, and sending emails;
• Communicate with you and provide appropriate service and support services;
• send administrative information, such as about the site and changes to our business terms and policies;
• Improve, change and personalize the site, providing customers with information about products that best suit their expectations and needs;
• improve and change our services, develop new products, expand our business;
• evaluate the effectiveness of advertising campaigns;
• inform users and provide them with the opportunity to participate in marketing promotions (draws, contests, etc.);
• use for business purposes: for example, analyze data, conduct an audit, keep accounts. and financial reporting in accordance with applicable German law, control and prevent fraud incidents, expand and determine current trends in the use of products and services;
• To create complex analyzes with Business Intelligence tools that enable us to improve our business performance.

In addition, we use your personal data where necessary:

• in accordance with applicable law (including regulations outside your country of residence);
• for legal compliance;
• if you receive an official request from government authorities (including government authorities outside your country of residence);
• to enforce our terms of business;
• to protect our operations;
• to protect the rights, privacy, security, and property of Colobridge, users, and others;
• to file a complaint or limit damages.

Separately, we note that existing information security methods cannot guarantee 100% protection of your data from unauthorized access or hacker attacks. That is why the transmission of personal information online always carries a certain risk. If you have reason to believe that your interaction with us has become unsafe (for example, if you suspect a threat to your account), please notify us immediately in any way convenient for you.

For security purposes, when we receive requests regarding personal data, we only process data associated with the email address from which the request was sent to us.

Please note that we must retain certain information in order to be required to maintain records and/or carry out transactions that began before we received a request to provide access, change or delete your data.

To protect you and your data, we may take reasonable steps to identify you when you request that we delete or change your data.

Your request to delete data may be restricted if it results in:

• Colobridge’s violation of applicable law;
• to the fact that Colobridge will not be able to investigate, defend and present evidence at trial;
• disclosure of confidential data of others;
• to violate the trade secrets of Colobridge or third parties.

You have several options to opt out of Colobridge’s marketing communications: send an email request to marketing@colobridge.net, follow the link in the e-mail to suspend or deactivate the mailing, contact us through one of the feedback forms on the company’s website.

We will respond to your request(s) as quickly as possible. Please note that even if you have opted out of receiving marketing emails, we reserve the right to send you important administrative messages in some cases.

We recommend that you read the Privacy Policy of the sites, services and applications you visit regarding the registration and use of your personal or other data.

We are not responsible for the registration, use and disclosure policies and practices (including security) of other entities such as Facebook, Apple, Google, Microsoft or application developers and providers, social media providers, operating system providers, mobile phone companies or hardware manufacturers. This also applies to all personal data that you disclose to us through/in connection with your use of apps and social media pages in relation to other companies.

Advertising

To display relevant ads, we use third-party services: Google Adwords, Facebook. These platforms’ ads are displayed within their ad network while you are using them. All data collected by these systems is stored and processed on the servers of these services.

Analytics

We use the services of Google Analytics in order to analyze the effectiveness of our websites.
We use Personyze to better understand our users’ needs and optimize our service and customer experience. Personyze is a technology service that helps us analyze user interactions (e.g., time spent on pages, link clicks, preferences, etc.), enabling us to improve the service based on feedback.
Personyze uses cookies and other technologies to collect data about user behavior and their devices, including:

• IP addresses (in anonymized form),
• device screen size and type (unique identifiers),
• browser information,
• country and preferred language.

The collected data is used solely for our services and is not shared with third parties.
Please read the conditions of data processing by the above-mentioned services:

https://www.google.com/policies/technologies/partner-sites/
https://www.facebook.com/business/gdpr
https://www.personyze.com/website-personalization-opt-out/

Sending emails

We use the Mailchimp service to send emails to our contacts. The terms of this service’s privacy policy are here.